/mcpBecause of browser caching and caching in the Finesse web server, you may need to clear the browser cache or restart the Cisco Finesse Tomcat service before gadget changes take effect. If you make a change to a gadget and the change is not reflected on the Finesse desktop, clear your browser cache. If you do not see the changes after you clear the browser cache, use the following CLI command to restart the Cisco Finesse Tomcat service: admin:utils service restart Cisco Finesse Tomcat Note Automatic Compression of Third-party Gadget Resources To optimize the browser resource fetching and reduce network bandwidth, the Finesse server automatically compresses the third-party gadget resources into gz format. A watcher service running in the Finesse server monitors the third-party gadgets folder for any updates. It compresses the resource files such as image files and css accordingly, to generate the compressed gz file. The request originating from the browser, Finesse desktop adds HTTP request header Accept-Encoding:gzip and the response from the Finesse server includes Content-Encoding:gzip HTTP header to achieve the same. Third-party Gadget Limitations Third-party gadgets must be .xml files. You cannot use .jsp files. Permissions If a newly uploaded third-party gadget does not render via the desktop layout or when you launch it directly in a browser, the gadget files may not have the correct permissions. If gadget files do not have read permissions for everyone else (for example, the file permission is 770), Cisco Finesse Tomcat cannot read them. The minimum file permission should be 644. If a gadget file does not have the correct permissions, when you launch it directly in the browser, you receive a 404 “Resource not available” error. When you try to launch the gadget via the desktop layout, you receive an error message that states the requested resource is not available. To change file permissions on the Finesse server, use SFTP (CLI or client program) as shown in the following example: $ sftp 3rdpartygadget@172.27.184.59 3rdpartygadget@172.27.184.59's password: Connected to 172.27.184.59. sftp> cd files sftp> ls -l ---------- 1 751 751 0 Dec 6 19:40 MyGadget.xml sftp> chmod 644 MyGadget.xml Changing mode on /files/MyGadget.xml sftp> ls -l -rw-r--r-- 1 751 751 0 Dec 6 19:40 MyGadget.xml sftp> Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 412 Third-Party Gadgets Permissions