McDewey

Required Description Type Name Yes Options for the Cisco FinesseToaster notification. • body—The text in the Cisco FinesseToaster notification • icon—The URL of the image for the icon in the Cisco FinesseToaster notification Cisco FinesseToaster notification default icons. The constant lists are: • TOASTER_DEFAULT_ICONS.INCOMING_CALL_ICON • TOASTER_DEFAULT_ICONS.INCOMING_CHAT_ICON • TOASTER_DEFAULT_ICONS.INCOMING_TEAM_MESSAGE • autoClose—Duration in milliseconds, the Cisco FinesseToaster notification remains opened. The default value is 8000 milliseconds. The autoClose parameter is applicable only for Chrome and Firefox browsers in Windows OS. In macOS, Chrome and Firefox browsers automatically close the toaster notification. In macOS, the autoClose value is ignored and the browser automatically closes the toaster notification. Note • showWhenVisible—Determines how the Cisco Finesse Toaster notification is displayed based on the visibility of the Cisco Finesse desktop. • true—Shows the Cisco Finesse Toaster notification irrespective of whether the Cisco Finesse desktop is active or not. • false (default)—Shows the Cisco Finesse Toaster notification only when the Cisco Finesse desktop is inactive. Object options Popover Service Class finesse.containerservices.PopoverService Cisco Finesse voice component and gadgets hosting digital services uses the finesse.containerservices.PopoverService to display a popover for incoming calls and chat events. The popover is different from Cisco Finesse toaster notification. Toaster is a built-in browser notification, and it appears only if the agent desktop's browser tab is in the background. Note Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 426 Cisco Finesse JavaScript APIs Popover Service