McDewey

Digital Channel Digital channels are distinct and separate from the voice state control of Cisco Finesse. For example, Email and Chat. Digital channels are intended for gadgets to represent their custom channels and can be programmatically used to control the digital channel state. The Finesse Digital Channel State Control (FNC), a programmable desktop component, is available from Cisco Finesse Release 12.0(1) onwards. This API provides the schema that is used in finesse.digital.ChannelService for various digital channel operations. Figure 17: Component Interaction Figure 18: Digital Channel Options Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 438 Cisco Finesse JavaScript APIs Digital Channel