/mcpDescription To From To leave WORK state, agents can set their state to NOT_READY. Agents automatically transition to NOT_READY after the wrap-up timer expires. NOT_READY WORK To leave WORK_READY state, agents can set their state to READY. Agents automatically transition to READY after the wrap-up timer expires. READY WORK_READY To leave WORK_READY state, agents can set their state to NOT_READY. NOT_READY WORK_READY The following table describes supported agent state transitions for Unified CCX. Description To From After a successful LOGIN, the agent transitions to NOT_READY. NOT_READY LOGIN To sign out of Finesse, the agent sets the state to LOGOUT. LOGOUT NOT_READY To change their Not Ready reason code, agents can set a NOT_READY state from NOT_READY. NOT_READY NOT_READY To become available for incoming calls, agents set their state to READY. READY NOT_READY Agents can change their state to NOT_READY to make themselves unavailable for incoming calls. NOT_READY READY To sign out of Finesse, agents set their state to LOGOUT. LOGOUT READY An outbound agent becomes reserved to handle an Outbound Option Direct Preview call. RESERVED_ OUTBOUND_ PREVIEW READY An outbound agent accepts a direct preview call and the call is active. TALKING RESERVED_ OUTBOUND_ PREVIEW Users can set the following states with this API: • READY • NOT_READY • LOGOUT The LOGIN state is a transitive state. That is, when set, LOGIN triggers a change that results in a new state. Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 45 Cisco Finesse Desktop APIs User—Change Agent State