/mcpMethods cancelCallback(mediaAddress, handlers) Cancels a scheduled callback. Parameters Required Description Type Name Yes The media address of the user. String mediaAddress Yes An object containing the handlers for the request. For more information on handlers, see Request Handlers, on page 447. Object handlers dropParticipant(targetMediaAddress, handlers) Drops a participant from the call. Parameters Required Description Type Name Yes The media address of the participant to drop from the call. String targetMediaAddress Yes An object containing the handlers for the request. For more information on handlers, see Request Handlers, on page 447. Object handlers getCallbackInfo() Retrieves information about the currently scheduled callback. Returns {Object} Undefined if no callback is set. If callback is set, then it returns a map with one or more entries depending on the configured value. The callbackTime refers to the configured callback time and the callbackNumber refers to the configured callback number. getCallbackNumber() Retrieves the callback number without the dialer prefix. This is required to schedule a callback if there is any dialer prefix added for Direct Preview Outbound calls. Returns {String} The callback number without the dialer prefix. getDroppableParticipants(filterExtension) Retrieves the dropable participants, which are participants with an agent extension. A participant can represent an internal user (such as, an agent) or an external user (such as, a customer). It is not a CTI Route Point, IVR Port, or the caller. Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 476 Cisco Finesse JavaScript APIs Dialog