McDewey

Field Details Description Name Unique identifier of the request reaper timeout. REQUESTID_REAPER_TIMEOUT Method getDialogCount(excludeSilentMonitor) Retrieves the number of dialogs in the collection. The excludeSilentMonitor parameter is provided as an option to exclude dialogs with the call type of SUPERVISOR_MONITOR from the count. Parameters Required Description Type Name Yes Determines whether the dialogs with the call type of SUPERVISOR_MONITOR is to be excluded from the count. Boolean excludeSilentMonitor Returns {Number} The number of dialogs in the collection. For additional parameters and methods, see RestCollectionBase Common Parameters, on page 452. Queue Class finesse.restservices.Queue Extends finesse.restservices.RestBase Common Parameters Represents a queue (or skill group in Unified CCE) and contains the URI, name, and statistics for that queue. Queue statistics include the number of calls in queue, the start time of the longest call in the queue, and the number of agents in each state. This class is only applicable to Unified CCE. Note Methods getId() Retrieves the queue Id. Returns {String} The Id of the Queue. getName() Retrieves the queue name. Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 488 Cisco Finesse JavaScript APIs Queue