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Multi-vendor documentation library · semantic search · MCP endpoint at /mcp

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Required Description Type Name Yes The action taken with the dialogs that are associated with the media when the agent logs out. The actions are: • CLOSE • TRANSFER For more information, see #unique_406 unique_ 406_Connect_42_d15e43. String -->dialogLogoutAction MediaOptionsHelper.States Class finesse.restservices.MediaOptionsHelper.States Contains the various MediaOptionsHelper state values. Field Details Description Name The media is synchronized with the Cisco Finesse server and the options are monitored for changes. MONITORING_OPTIONS The media login request is sent to Cisco Finesse to set the correct media options. SETTING_OPTIONS MediaPropertiesLayout Class finesse.restservices.MediaPropertiesLayout Extends finesse.restservices.RestBase Common Parameters Represents the appearance of media properties in the call control gadget on the agent or supervisor desktop. Media properties are carried in Dialog objects. Administrators can create and customize multiple layouts for media properties. Example _mediaPropLayout = new finesse.restservices.MediaPropertiesLayouts({ "onLoad": _onLoadHandler, "onError": _onErrorHandler, "onChange": _onChangeHandler }); For additional parameters and methods, see RestBase Common Parameters, on page 450. Methods get() Retrieves the media properties layout. This call re-queries the server and refreshes the layout object. Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 506 Cisco Finesse JavaScript APIs MediaOptionsHelper.States