/mcpNotes Possible Values Description Type Parameter This parameter is empty if the time of the state change is not available (if no agent state change notification was received yet). — The time at which the state of the user changed to the current state. The format for this parameter is YYYY-MM-DDThh:MM:ss. SSSZ. String stateChangeTime — — The type of media under which the dialog is classified. String mediaType For Unified CCX deployments, when an agent is in TALKING state and a Finesse failover or reconnect occurs, this parameter is set to LOGOUT. The pendingState parameter indicates that the agent transitions to LOGOUT state when the call ends. LOGOUT The state to which the user will transition next. String pendingState Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 69 Cisco Finesse Desktop APIs User API Parameters