McDewey

Attribute This table defines attributes that agents may have and that calls may request. A skill is a special form attribute used to identify which attributes are used in the most skilled agent and least skilled agent queue ordering. An attribute which is considered a skill must have the following: 1. DataType = Proficient 2. MinimumValue = 1 3. MaximumValue = 100 Note You cannot modify the DataType of an existing attribute. Note Related Tables • Agent_Attribute (through AttributeID) • Agent_Skill_Group_Interval (through AttributeID) • Agent_Skill_Group_Real_Time (through AttributeID) • Call_type_SG_Interval (through AttributeID) • Precision_Q_Real_Time (through AttributeID) • Precision_Queue_Term (through AttributeID) • Router_Queue_Interval (through AttributeID) Table 62: Indexes for Attribute Table index_keys index_description index_name AttributeID Primary key XPKAttribute EnterpriseName Unique key XAK1Attribute DateTimeStamp Inversion key XIE1Attribute Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 96 All Tables Attribute