/mcpKeys and NULL Option Data Type Description Name NULL VARCHAR(255) Description of the business hour reason in text format. ReasonText NULL DBDATETIME Records the date and time when a record is added or updated. DateTimeStamp NOT NULL CHANGESTAMP Incremented when the record is changed in the central database. ChangeStamp NULL DBINT Future Use FutureUseInt1 NULL DBINT Future Use FutureUseInt2 NULL VARCHAR(128) Future Use FutureUseVarChar1 NULL VARCHAR(64) Future Use FutureUseVarChar1 Call_Event_Detail (Reserved for future use) Call_Type This table is part of the Script category. For database rules, see the "Script Tables" section. Each row describes a category of calls that the software can handle. The Dialed Number Map table determines which calls are assigned to each category. The Call Type Map table determines which scripts are run for each call type. Use the Call Type list tool to add, update, and delete Call_Type records. This tool can be launched through the Configuration Manager. Related Tables Call_Type_Map (by CallTypeID) Call_Type_Real_Time (by CallTypeID) Customer_Defintion (by CustomerDefinitionID) Default_Call_Type (by CallTypeID) Dialed_Number_Map (by CallTypeID) ICR_Globals (Call_Type.CallTypeID maps to ICR_Globals.DefaultCallType) Route_Call_Detail (by CallTypeID) Termination_Call_Detail (by CallTypeID) Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 112 All Tables Call_Event_Detail (Reserved for future use)