/mcpWhen creating the Agent name, you must remove spaces or hyphens from both the first and last name of the person in the child's person record. If the parent is set for auto-configuration on the agent names and a child agent is created with a space or a hyphen in the first or last name, the parent does not create the agent name. Note Table 87: Fields in Call_Type_SG_Interval Table Keys and NULL Option Data Type Description Name YES DBINT The number of calls abandoned within Interval 1. For Call Type SG Interval, AbandInterval is calculated from when the call is queued to a skill group or a precision queue, to when the call is abandoned. This includes any requery time. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if an agent on a standard ACD answers the call, unless the call was translation routed. AbandInterval1 YES DBINT Number of calls abandoned within interval 2. See AbandInterval1. AbandInterval2 YES DBINT Number of calls abandoned within interval 3. See AbandInterval1. AbandInterval3 YES DBINT Number of calls abandoned within interval 4. See AbandInterval1. AbandInterval4 YES DBINT Number of calls abandoned within interval 5. See AbandInterval1. AbandInterval5 YES DBINT Number of calls abandoned within interval 6. See AbandInterval1. AbandInterval6 YES DBINT Number of calls abandoned within interval 7. See AbandInterval1. AbandInterval7 YES DBINT Number of calls abandoned within interval 8. See AbandInterval1. AbandInterval8 YES DBINT Number of calls abandoned within interval 9. See AbandInterval1. AbandInterval9 YES DBINT Number of calls abandoned within interval 10. See AbandInterval1. AbandInterval10 YES DBINT The number of calls answered within Interval 1. For Call Type SG Interval, AnsInterval is calculated from when the call is queued to a skill group or a precision queue, to when the call is answered. This includes any requery time. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if an agent on a standard ACD answers the call, unless the call was translation routed. AnsInterval1 YES DBINT Number of calls answered within interval 2. See AnsInterval1. AnsInterval2 YES DBINT Number of calls answered within interval 3. See AnsInterval1. AnsInterval3 YES DBINT Number of calls answered within interval 4. See AnsInterval1. AnsInterval4 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 130 All Tables Call_Type_SG_Interval