/mcpKeys and NULL Option Data Type Description Name YES DBINT The sum of answer wait time in seconds for all calls that were answered for the call type associated with this skill group during the reporting interval. The AnswerWaitTime for a single call against the call type is an approximate sum of the following fields in the Termination_Call_Detail table: • DelayTime • LocalQTime • RingTime • NetQTime This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if an agent on a standard ACD answers the call, unless the call was translation routed. Note With the existence of a network VRU, for Unified ICM and Unified CCE systems in which calls are translation-routed, the measurement of Answer Wait Time for a call begins when the call is queued. AnswerWaitTime YES DBINT Average delay in queue (in seconds) for calls removed from the Router queue during the reporting interval. RouterQueueWaitTime / RouterQueueCalls AvgRouterDelayQ YES DBINT During the reporting interval, calls associated with this skill group that encounter an error when the call is at the agent desktop. These are calls that receive a TCD with CallDispositionFlag value 4. Agent errors are counted in AgentErrorCount, and routing errors are counted in ErrorCount. Total Error count = ErrorCount + AgentErrorCoun. AgentErrorCount YES DBINT The ID of Bucket Intervals from the Bucket_Interval table used to generate the following AnsInterval and AbandInterval fields in this record. The Bucket Intervals ID is taken from the corresponding Call Type configuration. BucketIntervalID PK2, NOT null DBINT Identifies the call type. CallTypeID Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 132 All Tables Call_Type_SG_Interval