/mcpKeys and NULL Option Data Type Description Name YES DBINT Calls that were counted as CallsOfferedRouted but reported against another skill group. Note The call is counted in the Skill Group where it is reported depending on the call disposition flag. For example, if the call disposition flag is 1, the field CallsHandledNotRouted is incremented in the actual skill group that the call was handled. In some other scenarios, this field can be incremented where the SkillGroupSkillTargetID is not provided and none of the call dispositions are used to categorize where the call is going. CallsReportAgainstOther YES DBINT Number of calls associated with this skill group that was handled in the reporting interval that were queued in the Router at any time during the life of the call. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if an agent on a standard ACD answers the call, unless the call was translation routed. CallsQHandled YES DBINT Number of calls associated with this skill group that was that have been Redirected On No Answer in the reporting interval. This does not include calls that are rerouted using the router requery feature. This is for calls with CallDispositionFlag of 5 in TCD. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if an agent on a standard ACD answers the call, unless the call was translation routed. Note: "Calls" may include voice calls and nonvoice tasks from third-party multichannel applications that use the Task Routing APIs. CallsRONA YES DBINT During the reporting interval, the number of router requery events for this call type associated with this skill group. A call may be requeried several times and counted as such. For example, if there are 10 calls offered and each is requeried twice, CallsRequeried is 20. CallsRequeried YES DBINT Number of Calls associated with this skill group that was routed in the reporting interval without translation route in TDM environment. The TCD that the peripheral creates does not have any call type associated to it. CallsRoutedNonAgent YES DBINT Calls associated with this skill group that were handled but is not the skill group that was originally routed. Note: The field CallsReportAgainstOther is incremented in the skill group that the call was routed. CallsHandledNotRouted Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 134 All Tables Call_Type_SG_Interval