/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of minutes to wait before calling back a customer who abandoned the call. AbandonCustomerCallback NOT NULL DBCHAR Indicates whether the predictive algorithm must use AbandonPercent: • Y = Use abandon percent algorithm. • N = Do not take abandoned calls into consideration while calculating the predictive algorithm. AbandonEnabled NOT NULL DBFLT8 Used in the predictive algorithm to identify the upper limit of abandon percentage allowed. AbandonPercent NULL DBINT The number of minutes to wait before calling back a customer who was abandoned by the dialer. AbandonedDialerCallback NOT NULL DBCHAR Valid options are: • Y = Answering machine detection is enabled. • N = Answering machine detection is disabled. AnswerDetectEnabled NULL DBINT The number of minutes to wait before calling back a previously dialed number that was answered by an answering machine. AnsweringMachineCallback NOT NULL DBINT The number of minutes to wait before attempting a callback to a number that was busy. BusyCallback NOT NULL DBCHAR Valid options are: • Y = A busy number must be retried. • N = The next number in the list must be tried. BusyRetryEnabled NULL DBINT Number of milliseconds dialer will spend analyzing. Advanced configuration item. CPAAnalysisPeriod NULL DBINT (THIS FIELD IS NOT CURRENTLY BEING USED. IT IS RESERVED FOR FUTURE USE.) Maximum milliseconds the dialer analyzes an answering machine voice message looking for a termination tone. Advanced configuration item. CPAMaxTermToneAnalysis NOT NULL DBINT Max time allowed for analysis in milliseconds before identifying a problem analysis as dead air/ low volume. Default: 3000. CPAMaxTimeAnalysis Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 158 All Tables Campaign