/mcpKeys and NULL Option Data Type Description Name NOT NULL DBSMALLINT The type of schedule. Type Agent This table is one of the Agent Detail tables in the Skill Target category. For more information, see Skill Target, on page 635. To see database rules for these tables, see Skill Target Tables, on page 702. It contains one record for each agent (a person capable of answering calls). Each agent is associated with a specific peripheral (ACD) and can be a member of one or more skill groups. Use Configuration Manager to add, update, and delete Agent records. Related Tables • Agent_Attribute, on page 20 (through SkillTargetID) • Agent_Desk_Settings, on page 21 (through AgentDeskSettingsID) • Agent_Event_Detail, on page 28 (through SkillTargetID) • Agent_Logout, on page 40 (through SkillTargetID) • Agent_Real_Time, on page 42 (through SkillTargetID) • Agent_State_Trace, on page 68 (through SkillTargetID) • Agent_Service_Enabled, on page 73(through SkillTargetID) • Agent_Team_Member, on page 79 (through SkillTargetID) • Dialer_Detail, on page 225 (through PeripheralNumber) • Peripheral, on page 326 (through PeripheralID) • Person, on page 323 (through PersonID) • Schedule, on page 428 (through ScheduleID) • Skill_Group_Member, on page 527 (through SkillTargetID) • Skill_Target, on page 543 (through SkillTargetID) • Termination_Call_Detail, on page 566 (AgentSkillTargetID maps to Agent.SkillTargetID. SourceAgentSkillTargetID maps to Agent.SkillTargetID) Table 4: Indexes for Agent Table index_keys index_description index_name SkillTargetID Primary key XPKAgent Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 17 All Tables Agent