/mcpTable 165: Fields in Dialer_Detail Table Keys and NULL Option Data Type Description Name NULL VARCHAR(128) Customer account number. AccountNumber NULL DBINT The calculated active threshold during the period for computing the noise floor. ActiveThreshold NULL VARCHAR(32) PeripheralNumber / AgentID of the Agent that handled the call. AgentPeripheralNumber NULL VARCHAR(20) The phone number at which the customer requested to be called back. This field remains populated with customer-requested callback numbers for all personal callback calls or regular callback calls. CallbackPhone NULL DBSMALLDATE The date and time when to retry the call. This is the local time for the person receiving the call. CallbackDateTime NULL DBINT Only used for the SIP Dialer. For all other dialers, this field is reserved for future use. The call duration of the outbound call in milliseconds starting when the Dialer initiates the call to the customer. It is the time difference between when the Call Setup Time starts and the outbound call ends. (Time the agent is in Call Setup Time + Agent Talktime + Agent Wrap-up Time(if configured)) Note CallDuration does not include Agent Wrap-up Time if the call is transferred before entering wrap-up. The Call Disposition for transfer is 28 or 29. CallDuration IE4 NULL VARCHAR(32) An identifier assigned to the call by the SIP Dialer. CallGUID NULL DBINT Telephony call result (busy, no answer, and so on) or agent reservation attempt result (Agent Rejected Call, Unable to reserve, and so on). For the field values that can populate CallResult, see Dialer Detail: CallResult, on page 658. CallResult Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 226 All Tables Dialer_Detail