/mcpKeys and NULL Option Data Type Description Name NULL DBINT The time period the first active voice energy is detected after the customer answered the call in milliseconds. PickupTime NULL DBINT Reserved for future use PortNumber NULL DBINT The time that the Agent took to Accept, Skip, or Reject a customer call when the skill group is in preview mode and direct preview mode. PreviewTime NULL DBINT Internal reference ID used to identify the component class (PBX/VRU/ACD). The possible values are: • NULL for all DialerDetail records prior to 8.0. • 1 = SCCP • 2 = SIP ProtocolID FK NULL DBINT The query rule that the call was placed for. QueryRuleID Clustered Index, Not Null DBFLT8 A unique ID assigned to each record and used internally by the Unified CCE software to track the record. RecoveryKey NULL DBINT The call duration (in milliseconds) that agent was reserved. In preview mode, this includes the time of the last preview and the time for dialing, performing CPA, and transferring the customer call to the agent. Note In predictive mode, if reserved agent gets disconnected even before connecting to a customer, this value will be NULL as the agent is not yet associated with the customer. In such cases, HoldTime of corresponding Termination Call Detail record will refer to agent reservation time. ReservationCallDuration IE3 NULL DBINT A call key counter created and set by the system software. This value forms the unique portion of the 64-bit key for the call. The system software resets this counter at midnight. RouterCallKey Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 230 All Tables Dialer_Detail