/mcpKeys and NULL Option Data Type Description Name NULL DBINT The time in seconds to be used as the service level threshold. The default value is 20. CallTypeServiceLevelThreshold NULL DBSMALLINT Default value that indicates how the system software calculates the service level (that is, how it handles abandoned calls in CallTypeServiceLevelType calculating the service level). The default value is 1 - Ignoreabandoned calls. CallTypeServiceLevelType NOT NULL CHANGESTAMP Incremented when the record is changed in the central database. ChangeStamp NULL varchar(32) Name of the customer. CompanyName NOT NULL DBCHAR Reserved for future use. CompatibleECCPayloadRules NULL varbinary(max) An encrypted connectionData string used to access the Context Service APIs. The connection data is set when the user registers with the Context Service using the Unified CCE Administration web application. ContextServiceConnectionData NULL Varchar(32) Default CVP Survey App Name Reserved for future use. CVPCxSurveyAppName NULL DBDATETIME Records the date and time when a record is added/updated. DateTimeStamp FK NULL DBINT Identifies a general default call type. This default is used if a call does not map to a specific call type and no default call type is defined for the associated routing client. DefaultCallTypeID FK NULL DBINT Identifies the default network VRU to use for a customer that has no network VRU defined or for a dialed number that is not associated with a customer. DefaultNetworkTargetID NOT NULL DBCHAR Indicates whether expanded call context is enabled for the Unified ICM. Valid options are: • Y = ECC is enabled • N= (Default) ECC is not enabled. EnableExpandedCallContext NOT NULL DBCHAR Enable/Disable PG to CC HH Throttling. The default value is Y. EnableHHThrottle Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 264 All Tables ICR_Globals