McDewey

Peripheral_Real_Time This table is one of the Peripheral tables in the Device category (see Device, on page 618). To see database rules for these tables, see Device Tables, on page 698. Local database only. Each row describes the current state of a specific peripheral. The real- time client creates a Peripheral Real Time row for each peripheral in the system and updates that row every 10 seconds. Related Table Media_Routing_Domain, on page 305 (via MRDomainID) Peripheral, on page 326 (via PeripheralID) Table 283: Indexes for Peripheral_Real_Time Table index_keys index_description index_name PeripheralID, MRDomainID clustered, unique, primary key located on PRIMARY XPKPeripheral_Real_Time The ServiceLevel fields do not include the data updates for VRU peripheral devices. Note Table 284: Fields in Peripheral_Real_Time Table Keys and NULL Option Data Type Description Name NULL DBINT Number of agents currently logged on to the peripheral. AgentsLoggedOn NULL DBINT Number of calls currently in progress at the peripheral. CallsInProgress NULL DBINT Number of calls offered to the peripheral during the current half-hour interval. In Unified CCE, if a call Redirection on No Answer (RONAs) to an IVR and is answered later by an agent, this field is incremented as follows: • When the call RONAs to the IVR • When the call is sent from the IVR to the agent • When the agent completes the call CallsOfferedHalf Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 335 All Tables Peripheral_Real_Time