/mcpKeys and NULL Option Data Type Description Name NOT NULL DBSMALLINT Indicates how the system software calculates the service level for the Precision Queue: • 1 = Ignore Abandoned Calls. (Remove the abandoned calls from the calculation.) • 2 = Abandoned Calls have Negative Impact. (Treat the abandoned calls as though they exceeded the service level threshold.) • 3 = Abandoned Calls have Positive Impact. (Treat the abandoned calls as though they were answered within the service level threshold.) Note Note: For each calculation, the system software separately tracks the number of calls abandoned before the threshold expires. ServiceLevelType NOT NULL DBCHAR Deleted Flag. Stored as a character. Y = Yes, N = No. Deleted Precision_Q_Real_Time Table This table is in the Precision Queue category. The system software generates a Precision_Q_Real_Time record for each Precision Queue. Related Table Precision_Queue, on page 346 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 348 All Tables Precision_Q_Real_Time Table