/mcpKeys and NULL Option Data Type Description Name NULL DBINT Total seconds agents spent talking on other calls (neither inbound nor outbound) for the Precision Queue during the rolling five-minute interval. TalkOtherTime is included in the calculation of TalkTime and LoggedOnTime. TalkOtherTimeTo5 NULL DBINT Total seconds agents in the Precision Queue have been in the Talking state during the rolling five-minute interval. This value is calculated as follows: TalkInTimeTo5 + TalkOutTimeTo5 + TalkOtherTimeTo5. TalkTimeTo5 NULL DBINT Total number of seconds agents spent on calls transferred into the Precision Queue that ended during the rolling five-minute interval. The value is updated in the database when the after-call work time associated with the call (if any) is completed. TransferInCallsTimeTo5 NULL DBINT Number of calls transferred into the Precision Queue that ended during the current five-minute interval. The value is updated in the database when the after-call work time associated with the call (if any) is completed. For blind transfers in Unified CCE, the value is updated in the database when an agent blind transfers the call to an IVR. TransferInCallsTo5 NULL DBINT Number of calls transferred out of the Precision Queue that ended during the rolling five-minute interval. The value is updated in the database when the after-call work time associated with the call (if any) is completed. TransferOutCallsTo5 NULL DBINT Number of agents in the Precision Queue in the Work Not Ready state. WorkNotReady NULL DBINT Total seconds agents have been in the Work Not Ready state during the rolling five-minute interval. WorkNotReadyTime is included in the calculation of LoggedOnTime. WorkNotReadyTimeTo5 NULL DBINT Number of agents in the Precision Queue in the Work Ready state. WorkReady DBINTNULL Total seconds agents have been in the Work Ready state during the rolling five-minute interval. WorkReadyTime is included in the calculation of LoggedOnTime. WorkReadyTimeTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 358 All Tables Precision_Q_Real_Time Table