/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of calls to the route handled during the five-minute DBINTerval. A call is counted as handled when the call is finished (that is, when any after-call work associated with the call is completed). Handled Call • An incoming ACD call that was answered by an agent, and then completed. • A non-voice task that the agent started working on then completed. A handled call/task is completed when the agent associated with the call/task finishes the wrap-up work associated with the call/task. CallsHandledTo5 NULL DBINT Running total of calls to the route handled at the peripheral since midnight. CallsHandled includes all calls handled by any answering resource for the route (for example, an IVR, agent, or voice mail port). CallsHandledToday NULL DBINT Running total of incoming calls to this route since midnight. Incoming calls include only Inbound ACD calls arriving on trunks (that is, calls that are not internally generated). CallsIncomingToday NULL DBINT The total number of inbound and outbound calls that had previously been offered (for example, calls being played an announcement, queued calls, or connected calls) and are currently being handled for the route at the end of the five-minute interval. CallsInProgress NULL DBINT Number of calls to the route that were removed from the queue during the five-minute interval (includes abandoned calls). CallsLeftQTo5 NULL DBINT Number of calls to the route offered in the five-minute interval. The CallsOffered count includes calls that are overflowed and transferred into the service or route. A call is counted as offered as soon as it is associated with a route. CallsOfferedTo5 NULL DBINT Running total of incoming calls plus internal calls offered to the route since midnight. CallsOfferedToday NULL DBINT Calls in queue for the route at the peripheral at the end of the interval. CallsQNow Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 394 All Tables Route_Five_Minute