McDewey

Keys and NULL Option Data Type Description Name PK NOT NULL DBINT The Central Controller’s time zone for the date and time. The value is the offset in minutes from UTC (formerly GMT).The value is negative for time zones to the east of UTC and positive for time zones to the west of UTC. TimeZone NOT NULL DBINT Indicates index of call or task when handling multiple concurrent tasks like email or chat. This will be unique in a login session. Note This field is applicable only for CCE Agent Peripheral. TaskIndex NULL VARCHAR(40) Wrapup Data for Call/Task. Note This field is applicable only for CCE Agent Peripheral. WrapupData Agent_Interval This table describes the Agent Details under the 15 Minute Reporting category. Table 14: Indexes for Agent_Interval Table index_keys index_description index_name DateTime, SkillTargetID, Timezone, MRDomainID Primary key XPKAgent_Interval Recovery Key Unique key XAK1Agent_Interval DbDateTime Inversion key XIE1Agent_Interval Table 15: Fields in Agent_Interval Table Keys and NULL Option Data Type Description Name NULL DBINT Total time, in seconds, the agent was in the NOT ACTIVE state during the reporting interval. AvailTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 36 All Tables Agent_Interval