McDewey

Keys and NULL Option Data Type Description Name NULL DBFLT4 Cumulative service level for this route since midnight. The system software uses the same type of calculation as specified for the service associated with the route. ServiceLevelToday PK NOT NULL DBINT The Central Controller’s time zone for the date and time. The value is the offset in minutes from UTC (formerly GMT).The value is negative for time zones to the east of UTC and positive for time zones to the west of UTC. TimeZone NULL DBFLT4 This field is not used. Unused1 Route_Half_Hour This table is in the Route category (see Route, on page 625). To see database rules for these tables, see Route Tables, on page 700. Central database only. Each row contains statistics for each route during the most recent 30-minute interval. The system software generates Route_Half_Hour records for each route. Related Table Route, on page 379 (via RouteID) Table 336: Indexes for Route_Half_Hour Table index_keys index_description index_name RecoveryKey nonclustered, unique, unique key located on PRIMARY XAK1Route_Half_Hour DbDateTime nonclustered located on PRIMARY XIE1Route_Half_Hour DateTime, RouteID, TimeZone clustered, unique, primary key located on PRIMARY XPKRoute_Half_Hour Table 337: Fields in Route_Half_Hour Table Keys and NULL Option Data Type Description Name NULL DBINT Sum of answer wait time in seconds for all incoming calls to the route during the half-hour interval. AnswerWaitTimeToHalf Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 396 All Tables Route_Half_Hour