/mcpKeys and NULL Option Data Type Description Name NOT NULL DBSMALLINT For Non-Unified CCE, indicates how the system software calculates the service level for the service: • 0 = Use the default specified for the associated peripheral. • 1 = Ignore Abandoned Calls. (Remove the abandoned calls from the calculation.) • 2 = Abandoned Calls have Negative Impact. (Treat the abandoned calls as though they exceeded the service level threshold.) • 3 = Abandoned Calls have Positive Impact. (Treat the abandoned calls as through they were answered within the service level threshold.) Note Regardless of which calculation you choose, the system software always tracks separately the number of calls abandoned before the threshold expired. For Unified CCEthe value of this field is always 1 (ignore abandoned calls) for services associated with Unified CM peripherals. This is because calls to a Unified CM peripheral have no service associated with them while they are queued, and therefore calls abandoned while queued cannot affect the computation of service level for a Unified CM service. ServiceLevelType PK, FK NOT NULL DBINT An identifier that is unique among all skill targets in the enterprise. SkillTargetID NOT NULL DBCHAR Indicates if the record can by deleted by a user. Default is Y. UserDeletable Service_Array This table is one of the Enterprise tables (see Enterprise, on page 621). For database rules see Enterprise Tables, on page 699. A service array is a collection of service which might be associated with different peripherals, but are all associated with the same Peripheral Gateway (PG). You can route calls to a service array and let the PG choose among the member services. Use the Service Explorer tool to add, update, and delete Service_Array records. Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 455 All Tables Service_Array