/mcpKeys and NULL Option Data Type Description Name YES DBINT Number of incoming calls to the service during the reporting interval. Incoming calls include only Inbound ACD calls arriving on trunks (that is, calls that are not internally generated). Valid for Unified ICM and Unified CCE. CallsIncoming YES DBINT Number of tasks routed by the system software to the service during the reporting interval. For multimedia, the number of tasks routed to the service during the reporting interval. Valid for Unified CCE. CallsRouted YES DBINT The number of tasks that became associated with this service in this reporting interval. This is incremented when the Agent PG receives an Offer Task message, and when it receives a Start Task message without having received an Offer Task message. A handled call is: • An incoming ACD call that was answered by an agent, and then completed. • A non-voice task that the agent started working on then completed. A handled call or task is completed when the agent associated with the call or task finishes the wrap-up work associated with the call or task. This field is applicable for Unified CCE. CallsHandled YES DBINT Number of calls abandoned in queue for the service during the reporting interval. Not valid for Unified CCE. Not valid for non-voice tasks. Set to zero by OPC. Note When Unified ICM is connected with Unified CCE through a Unified CCE Gateway PG, this value increments for any condition on the child that causes the call to terminate while in the queue. CallsAbandQ YES DBINT Number of calls to the service in the queue during the reporting interval. A call that queues multiple times is counted as queued once for the service. This field is not valid for Unified CCE or for non-voice tasks. Set to zero by OPC. CallsQ PK1, NOT NULL DBSMALLDATE Central Controller date and time at the start of the reporting interval. DateTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 466 All Tables Service_Interval