McDewey

Keys and NULL Option Data Type Description Name NOT NULL DBSMALLINT The default value for the ServiceLevelType field for each service associated with this peripheral and media routing domain. This value indicates how the system software calculates the service level. For Unified CCE the value of this field is always 1 (ignore abandoned calls) for Unified CM peripherals. This is because calls to a Unified CM peripheral have no service associated with them while they are queued, and therefore calls abandoned while queued cannot affect the computation of service level for a Unified CM service. ServiceLevelType Service_Member This table is in the Skill Target category (see Skill Target, on page 635). To see database rules for these tables, see Skill Target Tables, on page 702. The Service Member table maps skill groups to services. Each service contains one or more member skill groups. Each skill group can be a member of one or more services. Use the Service Explorer tool to add, update, and delete Service_Member records. Related Tables Service, on page 452 (ServiceSkillTargetID maps to Service.SkillTargetID) Skill_Group, on page 493 (SkillGroupSkillTargetID maps to Skill_Group.SkillTargetID) Table 400: Indexes for Service_Member Table index_keys index_description index_name SkillGroupSkillTargetID nonclustered located on PRIMARY XIE1Service_Member ServiceSkillTargetID, SkillGroupSkillTargetID clustered, unique, primary key located on PRIMARY XPKService_Member Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 473 All Tables Service_Member