McDewey

Keys and NULL Option Data Type Description Name NULL DBINT Total handle time, in seconds, for AutoOut (predictive) calls handled by agents for this service that ended since midnight. Handle time includes WorkTime, TalkTime, and HoldTime, all of which are taken from the Termination_Call_Detail records. The AutoOutCallsTime value includes the time spent from the call being initiated to the time the agent completes after-call work time for the call. The value is updated in the database when the after-call work time associated with the call (if any) has completed. Unsupported for Outbound Option. AutoOutCallsTimeToday NULL DBINT Number of AutoOut (predictive) calls made by agents for the service that ended during the rolling five-minute interval. The value is updated in the database when the after-call work time associated with the call (if any) has completed. Unsupported for Outbound Option. AutoOutCallsTo5 NULL DBINT Total number of AutoOut (predictive) calls made for this service that ended since midnight. The value is updated in the database when the after-call work time associated with the call (if any) has completed. Unsupported for Outbound Option. AutoOutCallsToday NULL DBINT Average delay time of abandoned calls in queue during the rolling five-minute interval. This value is calculated as follows: DelayQAbandTimeTo5 / CallsAbandQTo5. AvgDelayQAbandTo5 NULL DBINT Average delay for calls currently in queue for the service. AvgDelayQNow Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 478 All Tables Service_Real_Time