/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of calls answered by agents in the skill group during the five-minute window. The count for CallsAnswered is updated at the time the call is answered. CallsAnsweredTo5 NULL DBINT Calls that by been answered and have completed wrap-up by the skill group during the five-minute window. A handled call is: • An incoming ACD call that was answered by an agent, and then completed. • A non-voice task that the agent started working on then completed. A handled call/task is completed when the agent associated with the call/task finishes the wrap-up work associated with the call/task. CallsHandledTo5 PK NOT NULL DBSMALLDATE Central Controller date and time at the start of the five-minute interval. DateTime NULL DBINT Number of agents in the skill group logged on at the end of the five-minute interval. LoggedOn NULL DBINT Time in seconds that the longest available agent for the skill group has been available. LongestAvailAgent NULL DBINT Number of agents in the skill group in the Not Ready state at the end of the five-minute interval. NotReady NULL DBINT The total time in seconds that agents in the skill group were in the Not Ready state for any skill group during the five-minute window. NotReadyTime is included in the calculation of LoggedOnTime. NotReadyTimeTo5 NULL DBFLT4 Percentage of Ready time that agents in the skill group spent talking or doing call work during the five-minute window. This is the percentage of time agents spend working on calls versus the time agents were ready. PercentUtilizationTo5 NULL DBINT Number of agents in the skill group in the Ready state at the end of the five-minute interval. Ready NOT NULL DBINT Currently not used, set to zero (0). RecoveryDay Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 499 All Tables Skill_Group_Five_Minute