McDewey

Keys and NULL Option Data Type Description Name NULL DBINT Number of agents in the skill group in the Work Ready state at the end of the five-minute interval. WorkReady NULL DBINT Number of seconds agents in the skill group were in the Work Ready state during the five-minute interval. WorkReadyTime is included in the calculation of LoggedOnTime. WorkReadyTimeTo5 Skill_Group_Interval This section describes the Skill Group Interval table. For any calls that are routed using a Precision Queue, RouterCallsOffered and RouterErrorCode fields in the corresponding Skill_Group_Interval table are updated. In the Skill_Group_Interval table, the Hold time is calculated based on the agent state. Note Table 414: Indexes for Skill_Group_Interval Table index_keys index_description index_name DateTime, SkillTargetID, Timezone PRIMARY KEY XPKSkill_Group_Interval Recovery Key UNIQUE XAK1Skill_Group_Interval DbDateTime Nonclustered XIE1Skill_Group_Interval Table 415: Fields in Skill_Group_Interval Table Keys and NULL Option Data Type Description Name YES DBINT The number of outbound calls that abandon while on hold. This is reported by OPC. AbandonHoldCallsOut Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 501 All Tables Skill_Group_Interval