/mcpKeys and NULL Option Data Type Description Name YES DBINT The number of calls received by this skill group for the current reporting interval. The number of calls received by this skill group for the current reporting interval. In Unified CCE , a call is counted as offered only when it is answered. Note For consistent values, in Unified CCE, use RouterCallsOffered. CallsOffered YES DBINT The number of calls queued to this skill group by the ACD in the current reporting interval. For consistent values, use RouterQueueCalls. CallsQueued YES DBINT The number of incoming calls skill group agents were conferenced into. Incoming calls include ACD and non-ACD calls. The value is counted when the agent drops off the call or the call becomes a simple two-party call, and the database is updated every reporting. ConferencedInCalls YES DBINT The number of seconds agents associated with this skill group were involved in incoming conference calls. Conferenced in calls include both ACD and non-ACD. The value is counted when the agent drops off the call or the call becomes a simple two-party call, and the database is updated every reporting. For blind conferences in Unified CCE, the value is counted when an agent blind conferences the call to a VRU, and the database is updated every reporting. ConferencedInCallsTime YES DBINT The number of conference calls that the skill group agents initiated. The conferenced out calls include ACD and non-ACD calls. The value is counted when the agent drops off the call or the call becomes a simple two-party call, and the database is updated every reporting. ConferencedOutCalls YES DBINT The number of seconds that agents spent on conference calls that they initiated. This includes time spent on both ACD and non-ACD conference calls initiated by the agent. The value is counted when the agent drops off the call or the call becomes a simple two-party call, and the database is updated every reporting. ConferencedOutCallsTime NOT NULL DBSMALLDATE The date and time at the start of the reporting interval. DateTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 507 All Tables Skill_Group_Interval