/mcpKeys and NULL Option Data Type Description Name YES DBINT The number of queued calls de-queued from a skill group within the skill ServiceLevel threshold in the reporting interval. Calls may be de-queued by a Cancel Queue node or de-queued from this Skill Group to be routed to a different Skill Group. Note This field is relevant to the Unified CCE environment only. Note With the existence of a network VRU, this value includes time in the network queue. ServiceLevelCallsDequeue YES DBINT The calls that ended in Error state within the skill group Service Level threshold during the reporting interval. Note This field is relevant to the Unified CCE environment only. Note With the existence of a network VRU, this value includes time in the network queue. ServiceLevelError YES DBINT The calls that redirected on no answer within the Service Level threshold during the reporting interval. These calls are part of the ServiceLevelCallsOffered. Note: This field is relevant to the Unified CCE environment only. Note: With the existence of a network VRU, this value includes time in the network queue. Note: "Calls" may include voice calls and nonvoice tasks from third-party multichannel applications that use the Task Routing APIs. ServiceLevelRONA Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 523 All Tables Skill_Group_Interval