/mcpKeys and NULL Option Data Type Description Name NULL VARCHAR(131) ISDN User to User information for a private network call. For tasks related to the Webex Connect integration with CCE, this field displays the client task ID. UserToUser NULL VARCHAR(40) First of five variables used for call segmentation. Can also contain data entered during call wrap-up. (Maps to Aspect variable A.) Variable1 NULL VARCHAR(40) Call segmentation variable (maps to Aspect variable B). Variable2 NULL VARCHAR(40) Call segmentation variable (maps to Aspect variable C). Variable3 NULL VARCHAR(40) Call segmentation variable (maps to Aspect variable D). Variable4 NULL VARCHAR(40) Call segmentation variable (maps to Aspect variable E). Variable5 NULL VARCHAR(40) Call segmentation variable. Variable6 NULL VARCHAR(40) Call segmentation variable. Variable7 NULL VARCHAR(40) Call segmentation variable. Variable8 NULL VARCHAR(40) Call segmentation variable. Variable9 NULL VARCHAR(40) Call segmentation variable. Variable10 NULL DBINT The cumulative number of seconds of after-call work time associated with the call. After-call work includes post-call activities such as completing paperwork or consulting with associates. Work time is a call time, not an agent state time. WorkTime is used to calculate Duration in the Termination_Call_Detail table and HandleTime in the Unified ICM Service, Route, and Call_Type tables. Note When the established call ends, the wrap-up option appears on the agent’s desktop based on the desktop configuration. You can also find the wrap-up option once the established call ends due to an error. Consequently, the work time is recorded in the Termination_Call_Detail table. WorkTime Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 584 All Tables Termination_Call_Detail