McDewey

Meaning System Type Values Agent timed-out accepting preview or personal callback call. Note This Call Result is supported from 12.0 ES33 onwards. 33 Dialer Detail: CallStatusZone The CallStatusZone1 and CallStatusZone2 fields in the Dialer Detail (see Dialer_Detail, on page 225) can be populated with the following values that show the current status of the customer record for the zone. The values are: • A = Active. Stored in CallStatusZoneX (1 or 2). A zone is set to active when it has been sent to a dialer for dialing • B = A callback was requested. Stored in CallStatusZone1 and CallStatusZone2 field when a regular callback (non personal callback) has been scheduled. The Callback time itself is stored in both the CallbackDateTimeZone1 and CallbackDateTimeZone2 columns since the callback overrides the individual zones. • C = Closed. Record has been closed for that particular zone, so the record will not be retried again for that zone. • D=Dialed. Record has been dialed for that particular zone. • F= Fax Machine. Stored in CallStatusZoneX (1 or 2). • L = Not Allocated. Invalid number used for a Personal Callback. • J = Agent rejected (closed out the record). • M = Max Calls. The maximum number of attempts has been reached. Stored in both CallStatusZone1 and CallStatusZone2. A record is set to "M" when it has dialed the maximum times as specified in the campaign and will not be retried again. Both zones are set to "M" to indicate no further calling in either zone. • P = Pending. Stored in CallStatusZoneX (1 or 2). This is the initial state of a record before any dialing has taken place. The record remains in the pending state for a particular zone until all of the numbers specified for that zone are dialed. A pending contact which has already dialed at least once from its sequence will have at least one CallBackDateTime column filled in with a retry time. • R = Retry. Stored in CallStatusZoneX (1 or 2) for the zone where the Retry is scheduled. The retry time itself is stored in the CallbackDateTimeZoneX (1 or 2) as well as in the individual number column CallbackDateTimeXX, where XX is the number to be retried (01 - 10). Call can be retried for a variety of reasons including receiving a busy or no answer result, etc. • S = A personal callback was requested. Stored in both CallStatusZone1 and CallStatusZone2. A record is set to "S" when it has been scheduled for a personal callback. Both zones are set to "S" to indicate that it has been moved to the personal callback list • U = Unknown. Stored in CallStatusZone1 and CallStatusZone2. A record is set to Unknown if its status was "A" when the Campaign Manager started. If the Campaign Manager shuts down when a record is Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 660 Field Values Dialer Detail: CallStatusZone