McDewey

Description Reason Code This is generated when an agent's state is invalid while processing a Pick or Pull request in the Router. The following conditions are included: • When the agent's state is marked as logged off or in an unknown state in the Router. • When the Agent is marked as Not Routable. • When the MRD of the task being picked or pulled is marked as 'Down' due to the Application Path Status being down for the Media Routing application. This occurs when the application is not connected to the CTI Server corresponding to the Agent PG. • When the peripheral or site is marked as closed for routing. • When the agent is not part of a Skill Group or Precision Queue associated with the MRD specified in the Pick or Pull request. • When the agent is already working on a non-interruptible MRD task and the Pick or Pull request is for another non-interruptible MRD task. CCE does not permit agents to handle multiple non-interruptible tasks across different MRDs. 219 This is generated when the MRD of the task does not match the MRD of the queue. 220 This is generated when the routing script does not find and execute a 'Pick Pull' node in the CCE script for a Pick or Pull request. 221 This is an intermittent state that occurs when the Router instructs the Media Routing application to run a script while processing a Pick or Pull request. If this state occurs consistently, verify the 'Interruptible' flag for the Network VRU script. Ensure that the script is marked as interruptible and does not execute for an extended duration in the Media Routing application. 223 This is generated when a Pick or Pull request is attempted by an agent in the Not Ready state. By default, an agent must be in the Ready state to pick or pull a task. 224 Object Types: Security Several tables related to security include an ObjectType field that indicates the type of object to which security is applied. Meaning Object Type Values Dialed Number 2000 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 670 Field Values Object Types: Security