/mcp• 7 = Short In Unified ICM, indicates the call was abandoned before reaching the abandoned call wait time. Short calls are technically abandoned calls, but they are not counted in the Unified ICM CallsAbandoned counts for the associated service/route. Short calls are, however, counted as offered calls in the CallsOffered and ShortCall counts. When the short call abandon timer is configured, single step transfers (local transfers), being blind transfers by definition, have a Call Disposition of 7 (short call abandon) and a Peripheral Call Type of 4 (transfer) Note Also applies to Unified CCE. In addition, route requests would be counted as short calls if so configured. • 8 = Busy Not used in Unified ICM. Does not apply to Unified CCE. In Outbound Option, this result code indicates an outbound call resulted in a busy signal. • 9 = Forced Busy The call was made busy by the ACD because there were no answering resources available to handle the call. Currently, only the Avaya Aura PIM supports Forced Busy. Does not apply to Unified CCE. • 10 = Disconnect/drop no answer Only the Meridian PIMs support the disconnect/drop no answer call disposition. For the Meridian ACD, disconnect/drop no answer indicates that the ACD performed a "forced disconnect" .Disconnect/drop no answer calls are counted as either abandoned or short calls in the system software's service and route tables. In Unified CCE, indicates that an agent-initiated call was not answered. (If agent picked up the phone but did not dial any digits, the CallDisposition would be 4, Abandoned Delay.) • 11 = Disconnect/drop busy Does not apply to Unified CCE. • 12 = Disconnect/drop reorder Does not apply to Unified CCE. • 13 = Disconnect/drop handled primary route In Unified ICM, indicates the call was handled by an agent and was neither conferenced nor transferred. These calls are counted as handled calls in Unified ICM Schema's service, route, and skill group tables. In Unified CCE, indicates that a call was routed to an agent on the Cisco Communication Manager PG and handled without a transfer or conference. This call disposition is also used for non-routed calls handled by the agent if wrap up is used. On the VRU PG, this indicates that the call was handled by the VRU. However, it does not indicate if the caller abandoned or disconnected the call after the call was handled by the VRU. Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 683 Field Values Termination Call Detail: Call Disposition and CallDispositionFlag Fields