/mcp• 21 = Intercept denial Does not apply to Unified CCE. In Outbound Option, this result code indicates the customer call was intercepted by the operator. • 22 = Time Out Supported only by the Avaya ACD Manager PIM. Time out indicates that for an unknown reason the PIM is no longer receiving events for the call. The Time Out call disposition provides a way to "clean up" the call since events for the call can no longer be monitored. Time out calls are counted as TerminatedOther in the Unified ICM service and route tables. Does not apply to Unified CCE. In Outbound Option, this result code indicates the Dialer is unable to detect a dial tone. • 23 = Voice Energy Not currently used in Unified ICM. In Unified CCE, this indicates the outbound call was picked up by a person or an answering machine. In Outbound Option, this result code indicates the outbound call was picked up by a person. • 24 = Non-classified Energy Detected Not currently used in Unified ICM. In Outbound Option, this result code indicates the outbound call reached a FAX machine. • 25 = No Cut Through Not currently used. • 26 = U-Abort In the Unified ICM, this indicates the call ended abnormally. In Unified CCE, the Unified CM indicated the call ended due to one of the following reasons: network congestion, network not obtainable, or resource not available. Such reasons may be due to errors in media set up. In Outbound Option, this result code indicates the outbound call was stopped before the customer picked up. • 27 = Failed Software In Unified ICM, either the PIM detected an error condition or an event did not occur for a call for an extended period of time. For example, an inbound call with Call ID 1 and associated with Trunk 1 might be marked failed if the PIM received a different call ID associated with Trunk 1. This would indicate a missing Disconnect event for Call ID 1. If no events are being tracked for the call, the call is eventually timed out. The failed call is marked as a Forced Closed call in the Unified ICM Service and Route tables. In Unified CCE, generally indicates that Unified CM PG terminated the call because it had exceeded the time allowed for this state. (The default is 1 hour in the NULL state when agent has been removed, and 8 hours in the connected state. The value is configurable.) • 28 = Blind Transfer Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 685 Field Values Termination Call Detail: Call Disposition and CallDispositionFlag Fields