McDewey

C H A P T E R 5 Database Rules • Blended Agent Tables (Outbound Option), on page 695 • Business Hours Tables, on page 697 • Contact Sharing Tables, on page 697 • CX Survey_Table (For Future Use), on page 697 • Device Tables, on page 698 • Enterprise Tables, on page 699 • Media Routing Tables, on page 699 • Route Tables, on page 700 • Schedule Tables, on page 700 • Script Tables, on page 701 • Security Tables, on page 702 • Skill Target Tables, on page 702 • System Tables, on page 703 • User Preferences Tables, on page 704 • VRU Micro-applications Tables, on page 704 Blended Agent Tables (Outbound Option) To see a list and an illustration of the Blended Options tables, see Blended Agent (Outbound Option), on page 616. With the optional Outbound Option feature, you can configure a contact center for automated inbound and outbound calling activities. The Blended Agent Options (see Blended_Agent_Options, on page 100) contains all options that are global to a Blended Agent deployment, such as time parameters for calling a contact. Campaign and Query Rules A campaign delivers outgoing calls to agents for a specific purpose or goal. The goal might be to send a particular message (for example, to invite current clients to take advantage of a new service) or make a particular query (for example, to inquire about an account). A query rule is a SQL filter function that selects contact records and associates those records with a campaign. Contact records are selected from import lists you provide to the Blended Agent software. Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 695