/mcpThe Agent Team Supervisor (see Agent_Team_Supervisor, on page 80) is a configuration table that specifies the mapping of supervisors to agent teams. For agents that are not associated with an ACD, you can define Agent Desk Settings (see Agent_Desk_Settings, on page 21), which specify features available and how the Unified ICM handles certain state changes for an agent. A Person (see Person, on page 323) record provides primary identification and authentication for all system users, including both agents and administrators. Each service has one or more associated skill groups. Each skill group can be associated with one or more service. The Service Member (see Service_Member, on page 473) maps skill groups to services. Each Skill Group has one or more member agents. Each agent can be associated with one or more skill groups. The Skill Group Member (see Skill_Group_Member, on page 527) maps agents to skill groups. For some peripherals, a base Skill Group can have multiple related Skill Groups with different priorities. Statistics Real-Time statistics are produced for each Agent (see Agent, on page 17), Skill Group (see Skill_Group, on page 493), Service (see Service, on page 452, and each Skill Group Member (see Skill_Group_Member, on page 527). At Five-Minute intervals statistics are produced for each Skill Group (see Skill_Group, on page 493) and Service (see Service, on page 452). Every Half-hour, statistics are produced for each Skill Group (see Skill_Group, on page 493), Service (see Service, on page 452), and Translation Route (see Translation_Route, on page 587). For each agent, the Unified CCE software maintains a State Trace, which tracks the states an agent has been in. When an agent logs out, the Unified CCE software creates an Agent Logout record (see Agent_Logout, on page 40). System Tables To see an illustration and a list of the System tables, see System, on page 649. Application_Event, on page 81 contains information about application events generated by the Unified CCE software. This is a subset of the events reported in the Event table. AWControl, on page 99 maintains information about the Admin Workstation and its local database. Config_Message_Log, on page 199 contains database system information. Controller_Time, on page 207 contains the current time as kept by the Central Controller. Event, on page 257 contains information about system events generated by the Unified CCE software. ICR_Globals, on page 263 contains some general information about the system. ICR_Locks, on page 268 contains a row for each database lock currently held. Logger_Admin, on page 285 maintains information about scheduled administration jobs run on the central database by the Unified CCE software. Logger_Meters, on page 286 contains performance information about the Logger process. Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 703 Database Rules System Tables