/mcpAn agent team is a group of agents who report to the same supervisors and are associated with a single peripheral. The software does not route to agent teams and agents within a team do not necessarily share the same skills. Agent teams are used for administrative and monitoring purposes only. Use Unified ICM Configuration Manager to add, update, and delete Agent_Team records. Related Tables • Agent, on page 17 (through PriSupervisorSkillTargetID) • Agent_Team_Member, on page 79 (through AgentTeamID) Table 36: Indexes for Admin_Script_Schedule_Map Table index_keys index_description index_name AgentTeamID Primary key XPKAgent_Team EnterpriseName Unique key XAK1Agent_Team PriSupervisorSkillTargetID Inversion key XIF112Agent_Team Table 37: Fields in Admin_Script_Schedule_Map Table Keys and NULL Option Data Type Description Name PK, FK NOT NULL DBINT A unique identifier for the agent team. AgentTeamID NOT NULL CHANGESTAMP Incremented when the record is changed in the central database. ChangeStamp NULL DBDATETIME Records the date and time at which the record was added / updated. DateTimeStamp NULL DBINT Foreign key from Department. NULL for global department. DepartmentID NULL DESCRIPTION Additional information about the agent team. Description NULL DBINT The dialed number identifier for the agent team. DialedNumberID AK-1 NOT NULL VNAME32 An enterprise name for the agent team that is unique among all agent teams in the enterprise. EnterpriseName FK NOT NULL DBSMALLINT Identifies the peripheral with which the team is associated. PeripheralID Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 78 All Tables Agent_Team