McDewey

Storage Description Field Name boolean NOT NULL Indicates the state of an agent to move to the Not Ready state when the monitored Non ACD lines are used for incoming or outgoing calls. f – The Non ACD line is busy, and the state of the agent is set to Ready. t – The Non ACD line is busy, and the state of the agent is set to Not Ready. Note This attribute is available only if Change Agent State to Not Ready when Agent Busy on Non ACD Line is configured at a team level. To configure this functionality at a team level, you must install UCCX 12.5(1) SU1 ES01. acdbusyonnonacdbusy boolean NOT NULL Indicates whether team settings override global settings. f – The team settings do not override the global settings. t- The team settings override the global settings. Note This attribute is available only if Change Agent State to Not Ready when Agent Busy on Non ACD Line is configured at a team level. To configure this functionality at a team level, you must install UCCX 12.5(1) SU1 ES01. nonacdbusyoverride Related Topics • ProfileIDMapping, on page 75 (via ProfileID) • Resource, on page 81 (teamID maps to assignedTeamID and via profileID) • Supervisor , on page 95 (teamID maps to managedTeamID and via profileID) • TeamCSQMapping , on page 100 (via teamID and profileID) TeamCSQMapping Database table name: TeamCSQMapping The TeamCSQMapping table shows the relationship between Teams and CSQs; for example, Team 1 is CSQ3, Team 4 is CSQ10. Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 100 Database Schema TeamCSQMapping