McDewey

Storage Description Field Name smallint NOT NULL Contact type of the call or the leg: • 1—Incoming. Outside call received by the Unified CCX system. • 2—Outgoing. Call originated by the Unified CCX system, other than a call made within the system. • 3—Internal. Call transferred or conferenced between agents, or a call made within the system. • 4—Redirect in • 5—Transfer in • 6—Preview Outbound • 7—IVR Outbound • 8—Agent Outbound • 9—Agent Outbound call that is transferred to IVR contactType smallint NOT NULL Disposition of the call or the leg. • 1—Abandoned • 2—Handled • 3—Do not care • 4—Aborted1 • 5-22—Rejected • 99—Cleared contactDisposition Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 35 Database Schema ContactCallDetail