McDewey

Storage Description Field Name int NOT NULL Primary Key Numeric ID of the CSQ or the agent depending upon the targetType.Numeric ID of the CSQ or the agent depending upon the targetType. • 0—Numeric record ID of the CSQ. (See record ID description in the Contact Service Queue Table) • 1—Numeric agent ID (see resourceID description in the Resource Table) targetID smallint NOT NULL Primary Key Indicates whether the call was queued for a CSQ or for an agent. • 0 = CSQ • 1 = Agent targetType smallint NOT NULL Primary Key For all the new calls that are coming to an agent’s extension through a route point, the value of qIndex is 1. Thereafter, the value of qIndex is incremented by 1, whenever there is a conference through the route point. qIndex smallint NOT NULL Primary Key The order of the call in the queue. queueOrder smallint NULL Disposition for this leg of the call for this CSQ. • Abandoned = 17 • Handled by CSQ = 2 • Dequeued from CSQ = 3 • Handled by script = 4 • Handled by another CSQ = 5 disposition boolean NULL Call answered within the configured number of seconds of queue time for this CSQ. • Yes = t • No = f metServiceLevel int NULL Number of seconds that the caller spent in this CSQ. queueTime datetime year to fraction (3) Date and time of an incoming call that is queued to a particular CSQ. startDateTime Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 45 Database Schema ContactQueueDetail