McDewey

Storage Description Field Name smallint NOT NULL Primary Key Unique identifier assigned to each server in the cluster. nodeID int NOT NULL Primary Key Identifier of the Unified CCX profile that is associated with this record. profileID smallint NOT NULL Primary Key For all the new calls that are coming to an agent’s extension through a route point, the value of qIndex is 1. Thereafter, the value of qIndex is incremented by 1, whenever there is a conference through the route point. qIndex smallint NULL Priority level assigned to the call or the leg when it was first queued. Null if a priority was not assigned. origPriority smallint NULL Priority level of the call or the leg when it ended. Null if a priority was not assigned. finalPriority int NULL Time (in seconds) that the call was in queue before an agent picked up the call. If the call was in multiple CSQs, then it is the total time that the call has spent in multiple CSQs. queueTime datetime year to fraction (3) NOT NULL For an incoming call or a leg, date and time that the call or the leg was queued for the first CSQ. startDateTime varchar(40) A unique identifier for all the records related to a single call across various tables in Unified CCX. contactid Related Topics AgentConnectionDetail, on page 4 ContactCallDetail, on page 34 ContactQueueDetail, on page 44 MonitoredResourceDetail, on page 73 ProfileIDMapping, on page 75 PurgeHistory, on page 76 ContactServiceQueue Database table name: ContactServiceQueue Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 47 Database Schema ContactServiceQueue