McDewey

Storage Description Field Name int NULL The time (in seconds) on how frequently the email server is polled for any new emails. pollingInterval int NULL The time (in minutes) to indicate how far to go back to fetch emails on startup. snapshotAge nvarchar(30,0) NULL The unique identifier for the feeds from Customer Collaboration Platform. feedId Related Topics ContactQueueDetail, on page 44 ProfileIDMapping, on page 75 RemoteMonitoringDetail , on page 79 ResourceGroup , on page 83 SkillGroup , on page 94 TeamCSQMapping , on page 100 ContactWrapupData Database table name: ContactWrapupData The Unified CCX system creates a new record in the contactwrapupdata table each time the agent selects a Wrap-Up reason. Table 35: ContactWrapupData Table Fields Storage Description Field Name decimal (18) NOT NULL Primary Key Identifier that the system assigned to the call. This identifier remains the same for all legs of the call. sessionID smallint NOT NULL Primary Key Session sequence number that the system assigned to the call or the leg. Each leg of a call is assigned a new sequence number. sessionSeqNum int NOT NULL Primary Key Numeric identifier of the resource. resourceID varchar (160) NOT NULL Primary Key Call related information that the agent enters through the Agent Desktop user interface while the agent is in the talking/work state. wrapupData Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 51 Database Schema ContactWrapupData