McDewey

Related Tables • AgentConnectionDetail, on page 4 (via resourceID, profileID) • AgentStateDetail, on page 7 (resourceID maps to agentID, via profileID) • ContactCallDetail, on page 34 (resourceID maps originatorID/destinationID when originatorType/destinageType is 1, via profileID) • ContactQueueDetail, on page 44 (resourceID maps to targetID when targetType is 1, via profileID) • MonitoredResourceDetail, on page 73 (resourceID maps to monitoredRsrcID, via profileID) • ProfileIDMapping, on page 75 (via profileID) • RemoteMonitoringDetail , on page 79 (resourceID maps to origMonitoredID when origMonitoredIDType is 1, via profileID) • ResourceGroup , on page 83 (via resourceGroupID, profileID) • ResourceSkillMapping, on page 84 (via resourceSkillMapID, profileID) • Supervisor , on page 95 (via resourceLoginID, profileID) • Team, on page 99 (assignedTeamID maps to teamID, via profileID) ResourceGroup Database table name: ResourceGroup The Unified CCX system creates a new record in the ResourceGroup table when a resource group is set up in the Unified CCX Administration. A ResourceGroup record contains information about the resource group. One such record exists for each active and inactive resource group. Table 57: Resource Group Table Fields Storage Description Field Name int NOT NULL Primary Key Numeric identifier of the resource group. resourceGroupID int NOT NULL Primary Key Identifier of the Unified CCX profile that is associated with this record. profileID nvarchar(50,0) NULL Name of the resource group, as set up in the Unified CCX Administration. resourceGroupName Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 83 Database Schema ResourceGroup