McDewey

Storage Description Field Name int NULL Number agents who are logged in. loggedinagents int NULL Number of available (idle) agents. availableagents int NULL Number of unavailable agents. unavailableagents int NULL Total number of calls. totalcalls int NULL Oldest contact in the queue. oldestcontact int NULL Number of calls handled. callshandled int NULL Number of calls abandoned. callsabandoned int NULL Number of calls dequeued. callsdequeued int NULL Average talk duration. avgtalkduration int NULL Average wait duration. avgwaitduration int NULL Longest talk duration. longesttalkduration int NULL Longest wait duration. longestwaitduration int NULL Number of calls waiting. callswaiting datetime year to second NULL The date and time that this table data was last updated. enddatetime int NULL Number of agents who are in the working state. workingagents Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 88 Database Schema RtCSQsSummary