McDewey

Storage Description Field Name int NULL Number of agents who are logged in. loggedinagents int NULL Number of agents who are in the working state. workingagents int NULL Number of agents who are in the reserved state. reservedagents int NULL Number of agents who are in the talking state. talkingagents int NULL Number of available (idle) agents. availableagents int NULL Number of unavailable agents. unavailableagents int NULL Total number of calls. totalcalls int NULL Number of calls waiting. callswaiting int NULL Number of calls handled. callshandled int NULL Number of calls abandoned. callsabandoned int NULL Average talk duration. avgtalkduration int NULL Average wait duration. avgwaitduration int NULL Longest talk duration. longesttalkduration int NULL Longest wait duration. longestwaitduration int NULL Oldest contact in the queue. oldestcontact Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 90 Database Schema RtICDStatistics