McDewey

Starting from Release 12.0(1), DVD support is not available. You can download the ISO files from https://software.cisco.com/download/home/270569179. Note Add Second Node Configure the IP address of the second node on the first node. If you are using Smart Licensing and have already registered the first node with Cisco SSM, ensure that you have purchased HA license. Else, the product instance will be moved to out-of-compliance state. Note Step 1 Log in to the Cisco Unified CCX Administration web interface of the first node. Step 2 Choose System > Server. Step 3 Click Add New. Step 4 Enter the IP address or the host name of the second node in the Host Name/IP Address field. When a new Unified CCX node is added , the Customer Collaboration Platform Configurations must be saved again in the Subsystems menu of Cisco Unified Contact Center Express Administration. This enables the change to take effect to re-create all the notifications for email and chat in Customer Collaboration Platform. For more details on this, see the guide at https://www.cisco.com/c/en/us/support/ customer-collaboration/unified-contact-center-express/products-maintenance-guides-list.html. Note Step 5 Enter the IPv6 Address in IPv6 Address (for dual IPv4/IPv6) field. Step 6 Enter the MAC address details in the MAC Address field. Step 7 Click ADD. What to do next Install Unified CCX on Second Node, on page 6 Install Unified CCX on Second Node Perform the following steps to install Unified CCX on the second node in the cluster: Perform this installation during off-peak hours to avoid possible dropped calls during the formation of a cluster. Note Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 6 Unified CCX Installation Add Second Node