/mcp• Unified CCX 10.0(1) and later versions include a feature in the VMware Installation information line to indicate if the disk partitions are aligned. For aligned disk partitions, the VMware installation information line indicates "Partitions aligned". After upgrading, if the VMware installation information line indicates "ERROR-UNSUPPORTED: Partitions unaligned.", it means that Cisco cannot provide support for any performance issues. To correct a virtual machine with unaligned partitions, you must perform the applicable restore (with rebuild) scenario procedure in Unified CCX Administration. For more information, see Cisco Unified Contact Center Express Admin and Operations Guide. • After the upgrade, the OS Administration lists the manually uploaded third-party CA certificates but does not list the third-party CA certificates that are packaged with Unified CCX. • If any Unified Intelligence Center user was made an Administrator using the utils cuic user make-admin [user-name] command before an upgrade of Unified CCX, the user loses the Cisco Cisco Unified Intelligence Center Administrator capabilities after the upgrade. Execute the CLI again, after the upgrade, to make the user a Cisco Unified Intelligence Center Administrator. • In an HA setup, do not switch versions on both the first and second nodes at the same time. • When you upgrade Unified CCX in an HA deployment, ensure that the following conditions are met before the switch version is initiated on Node 2: • If you have upgraded Node 1 to a new version and then reinstalled Node 2 with an older version, you must upgrade Node 1 and Node 2 again to the new version, before you start the switch version. • The switch version of Node 1 is complete and the node is successfully restarted. Otherwise, the upgrade might fail or there might be discrepancy in data. The switch version of Node 1 automatically initiates a node restart and there is no need to manually restart Node 1. Note • Ensure that you are able to log in successfully to Cisco Unified Intelligence Center, on Node 1, using the Administrator or Reporting User credentials. • After switching the version, you may experience a delay of approximately 30 minutes for the services to start during the first restart of the Unified CCX and Cisco Collaboration Platform systems. This is due to the application of security policies after upgrade. This delay will not appear in subsequent restarts. • Do not modify the Hostname or IP address of the Unified CCX server during the upgrade process. • After the upgrade of Unified CCX, agents and supervisors must clear the browser cache and cookies before logging in to the Cisco Finesse Desktop and the Cisco Unified Intelligence Center. • After a successful installation or upgrade, download and install the language pack COP to use the Cisco Unified Intelligence Center interface and the Cisco Finesse Desktop interface in a language other than English. • After the upgrade, you must manually remove the Context Service gadget from the Cisco Finesse desktop (Desktop Layout and Team Desktop Layout). • After the upgrade of Unified CCX, if necessary, the administrator can copy the sample configurations for customizing desktop properties from the View Default Layout (Cisco Finesse Administration console
Desktop Layout) and add to the respective custom layouts. Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 16 Unified CCX Upgrade Important Considerations for Upgrade